Refund Policy

Overview

At Makatussin Tropfen, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help.

Returns

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

Time Frame

You have 30 calendar days from the date you received the item to initiate a return.

Refunds

Process

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Approval

If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer’s policies.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items (if opened)

Shipping

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Damages

If the item was damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or a refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [Your Email] and send your item to: [Your Address].

Contact Us

If you have any questions on how to return your item to us, contact us at: